Table of Contents
- 1.Introduction
- 2.Information We Collect
- 3.How We Use Your Information
- 4.Data Sharing & Third Parties
- 5.Data Security & Protection
- 6.Data Retention & Storage
- 7.Your Rights & Choices
- 8.Cookies & Tracking Technologies
- 9.Third-Party Links & Services
- 10.Minors & Age Verification
- 11.Changes to This Policy
- 12.Contact Information
Your Privacy Matters to Us
At ilbbet, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform. By creating an account or using ilbbet services, you consent to the data practices described in this policy.
1.Introduction
ilbbet ("we", "us", "our") operates the online betting and casino platform accessible at ilbbet.cam (the "Platform"). This Privacy Policy governs the collection, processing, storage, and disclosure of personal information provided by users ("you", "your") when accessing or using our services.
This Privacy Policy applies to all users of the ilbbet platform, including visitors who browse without creating an account, registered members who place bets, and VIP members who access premium features. By using our platform, you acknowledge that you have read, understood, and agreed to the terms set forth in this Privacy Policy.
ilbbet is designed exclusively for Indonesian players aged 21 and above. We tailor our services to the Indonesian market, including payment methods (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja), local sports coverage (BRI Liga 1, Timnas Indonesia), and Indonesian-language customer support. All data processing activities are conducted in accordance with international data protection standards and applicable Indonesian regulations.
2.Information We Collect
ilbbet collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:
2.1 Personal Identification Information
When you register an account on ilbbet, we collect the following personal identification information:
- Full legal name (as it appears on your government-issued ID)
- Date of birth (to verify you are at least 21 years of age)
- Email address (for account communications and verification)
- Mobile phone number (for account security and two-factor authentication)
- Residential address (city and province in Indonesia)
- Username and password (for account login and security)
- Government-issued identification documents (Indonesian national ID card / KTP or passport, collected during KYC verification)
2.2 Financial Information
To process deposits and withdrawals, we collect the following financial information:
- Indonesian bank account details (bank name, account number, account holder name for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP)
- E-wallet account information (registered phone number or account ID for OVO, DANA, GoPay, ShopeePay, LinkAja)
- Transaction history (deposits, withdrawals, wagers, winnings, bonuses)
- Payment method verification documents (bank statements or e-wallet screenshots, if requested for AML compliance)
Note: ilbbet does not store your full credit card numbers or CVV codes. All payment processing is conducted through secure, PCI-DSS compliant payment gateways. We only retain the last four digits of your card number for reference purposes.
2.3 Account & Transaction Data
We automatically collect information about your account activity and transactions, including:
- Betting history (all wagers placed, including sport, event, odds, stake amount, and outcome)
- Casino gaming activity (game titles played, spin results, session duration, RTP performance)
- Bonus usage (bonuses claimed, wagering progress, bonus expiry dates)
- Login history (timestamps, IP addresses, device information)
- Account balance and transaction ledger (all deposits, withdrawals, bets, wins, and adjustments)
2.4 Technical & Device Information
When you access ilbbet, we automatically collect certain technical information about your device and browsing behavior:
- IP address and approximate geographic location (city-level)
- Device type, operating system, and browser type (e.g., Android, iOS, Windows, Chrome, Safari)
- Screen resolution and viewport size (for mobile-responsive optimization)
- Referrer URL (how you arrived at ilbbet — direct visit, search engine, social media)
- Session duration, page views, and click behavior (for user experience analysis)
- Cookies and tracking identifiers (see Section 8 for detailed cookie policy)
2.5 Communications & Support Data
When you contact ilbbet customer support via live chat, email, or phone, we collect and store:
- Your name, email address, and account username
- Full chat transcripts and email correspondence
- Phone call recordings (for quality assurance and training purposes, with your consent)
- Support ticket history and resolution outcomes
3.How We Use Your Information
ilbbet uses the personal information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and secure your ilbbet account, including login authentication, password recovery, and profile updates. |
| Transaction Processing | To process deposits, withdrawals, wagers, and payouts via your chosen Indonesian bank or e-wallet. |
| KYC & Compliance | To verify your identity, age (21+), and residency in Indonesia, and to comply with anti-money laundering (AML) and responsible gaming regulations. |
| Customer Support | To respond to your inquiries, troubleshoot technical issues, resolve disputes, and provide 24/7 Indonesian-language support. |
| Service Improvement | To analyze user behavior, identify technical issues, optimize platform performance, and develop new features based on player feedback. |
| Marketing & Promotions | To send you promotional emails, bonus offers, and seasonal campaigns (Indonesian Independence Day, Idul Fitri, Ramadhan). You may opt out at any time. |
| Fraud Prevention | To detect and prevent fraudulent activity, multi-accounting, bonus abuse, collusion, and other prohibited behaviors. |
| Legal Compliance | To comply with legal obligations, respond to lawful requests from government authorities, and enforce our Terms & Conditions. |
4.Data Sharing & Third Parties
ilbbet does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted third-party service providers under the following circumstances:
- Payment Processors: To facilitate deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), we share necessary financial information with our payment gateway partners. These processors are bound by strict confidentiality and data protection agreements.
- Game Providers: When you play casino games, live dealer tables, or togel draws, we share your account ID and session information with our game studio partners (e.g., Pragmatic Play, Evolution Gaming, Microgaming). These providers use the data solely to deliver game content and calculate outcomes.
- Sports Data Feeds: To provide real-time odds and live betting on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and other sports, we share limited user activity data with sports data aggregators.
- Identity Verification Services: To comply with KYC regulations, we share your government-issued ID and personal information with third-party identity verification services. These services confirm your age, identity, and residency status.
- Customer Support Tools: Our live chat and email support systems are powered by third-party platforms. Support agents have access to your account information and communication history to assist you effectively.
- Analytics & Marketing Platforms: We use analytics tools (e.g., Google Analytics) to track user behavior and optimize platform performance. These tools collect anonymized or pseudonymized data. We may also share hashed email addresses with advertising networks to deliver targeted promotions (you can opt out).
- Legal & Regulatory Authorities: We may disclose your personal information if required by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or ensure user safety.
All third-party service providers are contractually obligated to protect your data and use it only for the purposes specified in their agreements with ilbbet. We conduct regular audits to ensure compliance with data protection standards.
5.Data Security & Protection
ilbbet employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our data protection infrastructure includes:
256-Bit SSL Encryption
All data transmitted between your device and ilbbet servers is encrypted using 256-bit SSL/TLS protocols, the same standard used by online banks.
Two-Factor Authentication
Optional 2FA via SMS or authenticator app adds an extra layer of security to your account login and withdrawal requests.
Secure Data Centers
Your personal and financial data is stored on secure, redundant servers located in tier-3 data centers with 24/7 physical security and fire suppression systems.
Password Hashing
Your account password is hashed using bcrypt with a unique salt. ilbbet staff cannot view your plain-text password at any time.
Regular Security Audits
Independent third-party security firms conduct quarterly penetration testing and vulnerability assessments on our platform.
Activity Monitoring
Our systems continuously monitor for suspicious login attempts, unusual transaction patterns, and potential security breaches.
Despite these safeguards, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized account access.
6.Data Retention & Storage
6.1 Retention Period. ilbbet retains your personal information for as long as your account remains active and for a period of 7 years following account closure. This retention period is necessary to comply with financial record-keeping regulations, resolve disputes, and prevent fraud. Transaction records (deposits, withdrawals, wagers, winnings) are retained indefinitely for accounting and audit purposes.
6.2 Account Closure. If you request account closure, we will deactivate your account within 72 hours. Your personal identification information will be anonymized or deleted after the 7-year retention period expires, unless we are required to retain it for longer to comply with legal obligations or resolve ongoing disputes.
6.3 Inactive Accounts. Accounts that remain inactive (no login, no deposits, no bets) for 12 consecutive months may be subject to a monthly inactivity fee of Rp 50.000 deducted from the account balance. If the balance reaches zero, the account will be automatically closed and personal data will be anonymized after the retention period.
6.4 Data Storage Location. Your data is stored on secure servers located in third-party data centers outside Indonesia. These facilities comply with international data protection standards (ISO 27001, SOC 2 Type II). By using ilbbet, you consent to the transfer and storage of your data in these jurisdictions.
7.Your Rights & Choices
As an ilbbet user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you. We will provide this information in a structured, machine-readable format within 30 days of your request.
- Right to Correction: If any of your personal information is inaccurate or incomplete, you may update it directly in your account settings or contact customer support to request corrections.
- Right to Deletion: You may request deletion of your personal information by closing your account. Note that we must retain certain data for legal and regulatory compliance (see Section 6).
- Right to Object: You may object to the processing of your personal information for marketing purposes. You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting customer support.
- Right to Data Portability: You may request a copy of your account data in a portable format (CSV or JSON) that can be transferred to another service provider.
- Right to Withdraw Consent: If we process your data based on consent (e.g., marketing communications), you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all requests within 30 days. Please note that we may require additional verification to confirm your identity before processing certain requests.
8.Cookies & Tracking Technologies
8.1 What Are Cookies? Cookies are small text files stored on your device by your web browser when you visit ilbbet. Cookies help us recognize your device, remember your preferences, and improve your user experience.
8.2 Types of Cookies We Use:
- Essential Cookies: Required for basic platform functionality, including account login, session management, and secure transactions. These cookies cannot be disabled.
- Performance Cookies: Collect anonymized data about how you use ilbbet (pages visited, time spent, click behavior) to help us optimize platform performance.
- Functional Cookies: Remember your preferences (language, odds format, time zone) so you don't have to re-enter them on each visit.
- Advertising Cookies: Track your browsing behavior across websites to deliver targeted promotional offers. You can opt out of advertising cookies in your browser settings.
8.3 Managing Cookies. You can control cookie settings in your browser preferences. Most browsers allow you to block third-party cookies, delete existing cookies, or receive notifications when new cookies are set. Note that disabling essential cookies may impair platform functionality.
9.Third-Party Links & Services
The ilbbet platform may contain links to third-party websites, including game provider studios, payment processors, and sports data sources. These third-party sites have their own privacy policies, and ilbbet is not responsible for their data practices. We encourage you to review the privacy policy of any third-party site before providing personal information.
ilbbet does not control and cannot guarantee the security or privacy of third-party services. If you choose to access third-party links from our platform, you do so at your own risk.
10.Minors & Age Verification
ilbbet is an adults-only platform. You must be at least 21 years of age to create an account, place bets, or use any service on ilbbet. We do not knowingly collect personal information from individuals under 21 years of age.
All users must complete KYC (Know Your Customer) verification by uploading a government-issued ID (Indonesian national ID / KTP or passport) before their first withdrawal. This verification process confirms your age, identity, and legal capacity to gamble. Any user found to be under 21 will have their account immediately suspended, and all bets will be voided with no refund.
If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] so we can delete the information and close the account.
11.Changes to This Privacy Policy
ilbbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by:
- Posting a notice on the ilbbet homepage
- Sending an email notification to your registered email address
- Displaying a pop-up banner upon your next login
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this policy periodically. Your continued use of ilbbet after changes are posted constitutes your acceptance of the updated Privacy Policy.
12.Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
- Email: [email protected] (subject line: "Privacy Policy Inquiry")
- Live Chat: Available 24/7 on the ilbbet platform
- Response Time: We respond to all privacy-related inquiries within 48 hours
For general support inquiries, please visit our Frequently Asked Questions page or contact our customer support team via live chat. Our Indonesian-speaking agents are available 24/7 across WIB, WITA, and WIT time zones.
Questions About Your Privacy?
Our Data Protection team is available 24/7 to answer your questions and address any concerns about how we handle your personal information.